Refund policy

Returns & Exchanges

If you would like to return your item, please contact us within 7 days of receiving your order. Any return enquiries made after 7 days of receiving your item, will not be accepted.

We do NOT accept returns or exchanges on clearance items. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Before ordering, please check you have ordered your correct size, colour and style. If you are unsure of your size, drop us an email or DM on instagram @alsayla_ 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  
If you do not contact us within 48 hours since receiving your parcel, then we will assume there is no problem with your purchase. 

Please contact us at info@alsayla.com to ask any further questions.